Shipping & Returns

SHIPPING

All items are ready stock. Please allow 3-5 days for your order to process and ship, unless otherwise noted. Custom orders will take 3 weeks to ship.

All domestic orders are shipped via Karhoo or CJ Century from Kuala Lumpur, Malaysia.

All international orders are shipped via Fed-Ex or Aramex from our studio in Kuala Lumpur, Malaysia. The price of International Shipping varies on location and is calculated upon checkout. Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.

If your country is not available to ship to, please email hi@artefaks.co and we will assist you with your purchase.

EXCHANGE & RETURNS

We hope you love our jewelry. Everything is handmade by us individually in our studio so please be sure before you purchase as we’re unable to offer exchange or returns at the moment. If you’re not totally satisfied, please get in touch at hi@artefaks.co within 14 days to discuss and we’ll be more than happy to help.